HealthBase Custom Database Application Development

Custom database applications
made to order

Employee Services Unit, South Eastern Sydney Area Health Service

Project Database to manage a human resources call-centre

What we did The Employee Services Unit call centre handles hundreds of telephone, over-the-counter and mail enquiries each day from staff in south-eastern Sydney hospitals in relation to pay and employment matters. We created an automated Access 97 logging system to record and report on the enquires and how they are resolved.

Special features

System to be operated by multiple users on a network.

Call are logged and flagged for attention by staff task groups.

Members of staff tasks groups automatically access individual lists of tasks referred to their group and process them in an organised manner.

User level security implemented to control access to specific parts of system.

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Project	Database to manage a human resources call-centre
What we did	The Employee Services Unit call centre handles hundreds of telephone, over-the-counter and mail enquiries each day from staff in south-eastern Sydney hospitals in relation to pay and employment matters. We created an automated Access 97 logging system to record and report on the enquires and how they are resolved.
Special features	System to be operated by multiple users on a network. Call are logged and flagged for attention by staff task groups. Members of staff tasks groups automatically access individual lists of tasks referred to their group and process them in an organised manner. User level security implemented to control access to specific parts of system.
Links