The single user version may only be used for a single service provider. The multi-user version may be used for multiple providers associated with a single billing group. The software is licensed to one anaesthetic practice and is not transferable to another practice.

Annual Support Subscription

The initial purchase price includes updates and technical support for the first 12 months. The annual support fee is not due until the end of the first 12 months. A current subscription is required to obtain software updates and support.

A unique registration number is required for each computer. For single user installations, additional registration numbers will be provided at no extra cost, provided that the additional computer is used solely for the single user’s practice.

For group practices with a computer network (multiple or unlimited versions), the annual support fee is increased by $330 for each additional networked PC. For example, the annual fee for a 4 computer practice, unlimited provider version, would be 2000 + (3 x 330) = 2990. For practices running the software via Terminal Server, there is an additional annual fee of $660, but no additional fee for each user's access.

Annual Support Includes …

• Regular program updates incorporating new features, changes to billing practices, bug fixes.
• MBS and ASA RVG items updates, at least 2 per year.
• Private health fund schedule updates, at least 2 per year, usually more.
• Unlimited email support, usually within 24 hours.
• Free telephone support up to 2 hours per year. Additional support attracts an additional charge, currently $180 ph.
• Regular email bulletins for important information and notification of updates.
• Updates are usually provided on our website for instant access, or we can send floppy disks if you prefer. An additional annual fee of $75 will be levied for disk updates, payable at the time of subscription renewal.
• Not included – lengthy or extra-frequent telephone support, remote access via modem/Internet, site visits. These attract additional charges, currently $180 ph.

• $180.00 per hour (additional travel costs may apply).
• The purchase price does not include on-site installation or training.
• Installation of the single user version on one PC is normally a simple process which can be performed by a computer novice in a short time. Site visits are rarely needed.
• Installation of a networked version on multiple computers may take up to 2 hours depending on the hardware and software environment.

On-Site or Remote Training 

$180.00 per hour - individual or group training on site (additional travel costs may apply).

To reduce costs, training is not included in the purchase price. The system is easy to learn and use, and we provide the following resources to assist:

• an easy-to-install, fully-functional trial CD, available before purchase
• comprehensive built-in help file
• comprehensive illustrated user manual (hard copy)
• training videos on the CD
• on-line manual and additional information on our website
• unlimited email support

For group practices we recommend an initial training session of approximately 4 hours with one or more practice staff. Less than this does not provide adequate time to cover the main functions; longer times are usually too demanding on staff resources. Follow-up training after a period of hands-on experience is usually effective in consolidating the finer points.

Additional Technical Support

• Reasonable telephone support is included. We keep a log of telephone support (date, time, issues discussed) and may charge an additional fee for this at our discretion if the total over a 12 month period is more than 2 hours.
• Remote access support via the Internet or a modem connection is also available at our standard hourly rate, although this is rarely required.
• Site visits for technical support are charged at our standard hourly rate.

Support for PDA Software

We provide free PDA software for computer-literate clients who wish to use it, along with comprehensive instructions for configuration and operation. When set up properly, the system works very well for data entry, current account review and quoting. However, we have found that these devices require disproportionately high support compared with our primary PC software, and that problems in third party software (HanDBase or SmartList To Go) are beyond our control. Consequently while we will assist to some extent, we do not guarantee to provide support for our PDA software. Similarly, we do not guarantee to have item database updates available for the PDA in a timely manner. We do not support the use of PDA devices with multi-user versions of Access Anaesthetics.

Update Policy

Access Anaesthetics is a dynamic system and program changes are regularly made to incorporate new features and to update billing processes according to industry requirements. Updates to the Medicare and RVG schedules that affect anaesthetists will be provided in good time, usually prior to the effective date. We make every attempt to provide timely updates for all the private health fund schedules. However, the funds can be very tardy in providing us with changes to their schedules, and they can change them at any time without notice. When we become aware of a new or updated fund schedule, we can usually incorporate it into an Access Anaesthetics update within a few days.

For program changes, there is a trade off between timely updates and exhaustive testing and, consequently, program bugs will sometimes appear. We always correct significant problems as soon as possible and will quickly notify you of any issues that may affect your billing practice. The software is provided, as is, and support for program bugs is considered to be part of the standard support program.